How do I verify my account (KYC)?
Account verification requires a valid Government ID, Passport, or Driving License along with proof of address. Visit your Profile Settings, upload clean pictures of both sides of your document, and approval typically completes within 10 to 30 minutes.
Can I change my registered email or username?
Due to anti-fraud and security regulations, registered usernames and primary email addresses cannot be altered directly from the profile. Please contact our 24/7 Live Support team with verification proof to request an update.
What deposit methods are supported?
We support instant cryptocurrency transfers (USDT TRC20, BEP20, BTC, ETH) as well as domestic mobile banking methods where applicable. Deposits are credited automatically after the required network block confirmations.
Why is my deposit pending or delayed?
Crypto deposits depend entirely on blockchain congestion. If your transaction has at least 12–20 network confirmations but still does not reflect, simply share your Transaction Hash (TxID) in our Live Support chat for instant manual crediting.
How long do withdrawal requests take?
Automated crypto withdrawals are processed within 5 to 15 minutes. For security reviews or high-volume transfers, human auditing may take up to 1 to 2 hours. Ensure your 2FA is active to avoid delays.
What is the minimum withdrawal limit?
The minimum withdrawal threshold is 10 USDT (or currency equivalent). There are no platform processing fees for VIP tiers, while regular network gas fees apply for TRC20 and BEP20 transfers.
How does real-time trade execution work?
Orders are routed directly to global liquidity providers via low-latency WebSocket connections. Spreads are dynamic and execution speed averages below 35 milliseconds without slippage on major crypto pairs.
What happens during high market volatility?
During extreme news events or market spikes, spreads may briefly widen. To safeguard your account, we encourage setting proper Stop-Loss and Take-Profit thresholds before placing high-leverage orders.
How are my funds and data secured?
Over 95% of customer assets are held in multi-signature cold storage wallets. All traffic is encrypted using 256-bit SSL encryption, and account withdrawals are strictly protected by Two-Factor Authentication (2FA).
What should I do if my account is compromised?
Immediately navigate to Support and initiate a Live Chat with the keyword "Compromised Account". Our agents will instantly freeze trades and withdrawals on your UID to protect remaining funds.